Integrated Operations Center (CIOp) celebrates 27 years of uninterrupted service
In 2025, in the first six months, there were 424 thousand calls received
Pioneering in Brazil, the Integrated Operations Center operates on the front line of public safety in Pará. The CIOp responds to incidents through the numbers 190 and 193, and celebrates 27 years of uninterrupted service this Wednesday (15). The agency operates 24 hours a day, seven days a week, and from January to June of this year, it has already received 424 thousand calls.
Established by state decree No. 2,959 of 1998, dated July 16, the Integrated Center was the first in the country to mediate between citizens and public safety agencies. The CIOp receives reports of urgent and emergency incidents and also dispatches units from the Military Police, Military Fire Department, Civil Police, Traffic Department, among other agencies, to assist the population at the site of the demand.
"The Integrated Operations Center is an essential pillar in the security structure of our state. For 27 years, it has been the main front for responding to emergencies, operating continuously, day and night, through the numbers 190 and 193. Our dedicated military personnel and civilian collaborators continuously strive to ensure that every call receives immediate and effective attention. The CIOp embodies our unwavering commitment to protect and serve every citizen of Pará,” says the Secretary of Public Security and Social Defense, Ualame Machado.
In addition to its crucial role in the Metropolitan Region of Belém (RMB), the CIOp has expanded its presence to the interior of Pará over the years through the Integrated Operations Centers (NIOp) and the Call and Dispatch Centers (CADs), further strengthening the response capacity and security throughout the Pará territory.
The municipalities of Castanhal, Capanema, Paragominas, Marabá, Altamira, Santarém, and Conceição do Araguaia have NIOps, while the cities of Breves, Abaetetuba, Tucuruí, Itaituba, and Salinópolis have CADs.
Modernization - In recent years, the CIOp has been modernizing with expansions and updates. Since 2021, the center has been operating in a new, spacious location with better conditions to accommodate the call centers, dispatch, and video monitoring.
In mid-June of this year, the Center implemented the new version of the National Public Security Information System (Sinesp) and the Call and Dispatch Center (CAD) for operation in Pará. With this update, Pará is the second Brazilian state enabled for the new version, which speeds up the location of emergency calls made to the CIOp.
Additionally, an order was signed for the installation of 50 new security totems. The municipalities of Marituba and Bragança have officially received the new equipment, and another 48 are in the installation process, to be delivered to the population soon.
According to the director of the CIOp, Lieutenant Colonel PM Felipe Aires, these two improvements imply various enhancements for the center's service. "With the totems, our network of cameras with intelligence grows, with facial recognition and vehicle plate recognition, consequently, we have expanded the number of screens within the operations room. Today, we have a wall that is practically double the size with our video wall."
"The new system has brought several other innovations, such as the location of the emergency call from the person calling the CIOP, in addition to the georeferencing of the teams that are on the street. With this, we can monitor in real-time the approaches, the distances between occurrences and operators, between police officers, firefighters, whoever is deployed,” explained the director of the CIOp.
Balance - The call center of the CIOp, in the first half of 2025, received more than 453 thousand calls (453,300) in the Metropolitan Region of Belém, which demonstrates an average of 75 thousand calls per month to the CIOp, or about 2.4 thousand calls per day to the 190 center. The data for 2025 grew by about 7% compared to 2024, which in the same period recorded 424,893 calls. Of the total calls in 2025, 87% were valid calls (394,493) that were actually attended to, and 13% (58,807) were abandoned calls.
Among the calls answered at 190/193, it was found that 99,502 (25.2%) were occurrences generated in the RMB and 4,777 (1.2%) were false calls, the famous pranks. That is, the CIOp recorded an average of 796 pranks per month, which gives an average of about 25 false calls daily to the center. Still, this figure represents a significant reduction compared to previous years when the Center recorded up to 4 thousand false calls per month.
According to a survey by the agency, the types of occurrences generated at the center with the highest index in 2025 continue to be of the nature of "Disturbance of peace" with 33,565 (33.7%) occurrences, followed by "Domestic Violence" with 11,446 (11.5%) and, in third place, "Traffic accident with victim" with 6,146 (6.2%).
