Octávio Lobo Hospital promotes training on assertive communication in healthcare
The initiative brought together managers in Belém and addressed topics focused on quality and the maintenance visit of the National Accreditation Organization seal
The Octávio Lobo Children's Oncology Hospital (Hoiol), in Belém, gathered 33 leaders from strategic sectors of the institution for the training "Leadership in Action: Communication, Argumentation, and Assertiveness." The training, held on Monday (23) at the Gasômetro Station Theater, aimed to strengthen leadership, communication, and humanized management skills in a context of high complexity in care and administration.
The event was led by human resources manager Ricardo Tomaz, who highlighted the importance of communication as an essential tool for connecting people and achieving better organizational results.
"Assertive communication is a skill that develops over time. It allows leaders to express ideas clearly, build trust with their teams, and directly contribute to the quality of care," said the speaker. According to him, the meeting was an invitation to reflect on the role of leadership in hospital care. "To communicate is also to welcome, listen, and respect. A well-prepared leader is one who constantly learns, practices empathy, and transforms the environment in which they operate," he added.
Among the topics covered were public speaking techniques, active listening, constructive feedback, conflict resolution, and emotional intelligence, fundamental themes for those working in a challenging hospital environment such as pediatric oncology care.
For the coordinator of the Permanent Education Center (NEP) of Hoiol, Natacha Cardoso, the moment was strategically planned to support the qualification process of leadership. "We are preparing for a maintenance visit for the ONA certification, which will take place in August. We currently have some new managers who know their work processes well but still face difficulties speaking in public and confidently expressing their teams' results. This training came precisely to empower them and prepare them for these decisive moments," she explained.
The visit mentioned by Natacha is part of the maintenance process for the certification granted by the National Accreditation Organization (ONA). Hoiol is certified at level 2, Full Accreditation, which recognizes institutions with well-structured processes, continuous improvement, and that meet patient safety requirements.
For the quality coordinator of the unit, Dociana Formigosa, the training strengthens this commitment to excellence. "A leader needs to have technical and behavioral preparation. The way we communicate directly reflects on processes and results. We are strengthening ourselves to confidently present the improvements we have achieved since the last visit, which occurred in November 2024."
The event also featured the presence of Lucas Urel, regional director of the Guidelines Institute (ID), a social organization that manages Hoiol under a management contract with the State Department of Public Health (Sespa). Urel participated in the activities proposed at the event and reinforced the entity's commitment to increasingly humanized, integrated, and results-oriented management.
The general director of the Children's Oncology Hospital, Sara Castro, emphasized that the development of leadership is a strategic investment. "We are an institution that deals daily with delicate situations. Having trained and confident leaders makes a difference in the care provided to users and in the work environment as a whole. This training is an important step on this path," she stated.
At the closing, the NEP team thanked the leaders for their presence and reinforced the importance of disseminating the content learned. "More than a course, this meeting was an invitation to the daily practice of more empathetic, clear, and responsible communication. We believe that by strengthening those who lead, we strengthen the entire care network," concluded Natacha.
Service: Accredited as a High Complexity Unit in Oncology (Unacon), Hoiol is a reference in the Amazon region for the diagnosis and specialized treatment of childhood and adolescent cancer, in the age group between 0 and 19 years. Currently, the unit serves more than 900 patients from 144 municipalities in Pará and neighboring states.
Text: Ellyson Ramos - Ascom Hoiol
