Jucepa registers a 31% growth in digital services in April
Specialized virtual service is available via phone, chat on the official website, and WhatsApp, from Monday to Friday, from 8 AM to 6 PM (except holidays)
A 31% increase in the volume of online services was recorded at the Commercial Registry of the State of Pará (Jucepa) in April of this year, compared to the same period in 2024. A total of 5,395 services were provided, compared to 3,722 in April of last year, according to a report from TSJ Contact Center, a partner of Jucepa for three years, reinforcing the commitment to excellence in the services provided.
With a humanized and specialized service, provided via phone, chat on the official website (www.jucepa.pa.gov.br), and via WhatsApp, the service has a team of 20 telemarketers operating from Monday to Friday, from 8 AM to 6 PM (except holidays).
The president of Jucepa, Filipe Meireles, highlights the importance of modernizing the service. “Our commitment is to the user and to the Pará entrepreneur. By investing in technology and training the team, we are able to not only expand access to information but also offer a faster, more efficient service that is closer to the reality of those seeking our services,” he stated.
Of the 5,395 services received, 5,283 (97.92%) were successfully resolved. The channels used were:
- WhatsApp, with 2,357 services;
- Online chat, with a total of 2,336 services;
- and phone, with 702 services.
The main demands involve inquiries about processes, company registration, issuance of certificates, clarifications on requirements, scheduling, feasibility, among other matters related to business registration and operation.
Another highlight of the month was the continuation of the proactive strategy adopted by the Call Center of Jucepa since February, offering services such as Business Radar and CPF Blocking. This approach allows the institution to anticipate the needs of users, promoting a more active and efficient relationship with entrepreneurs and users.
In April, of the 3,038 services considered valid, 1,463 (48%) were covered by this proactive offer, reinforcing Jucepa's commitment to innovation in public service. “We will remain steadfast in our mission to streamline, modernize, and bring the agency even closer to the Pará population,” concluded Filipe Meireles.
