Sefa improves user service with scheduling for micro and small businesses

The Special Coordination of Micro and Small Enterprises and the Executive Coordination of Tax Administration of Belém, units of the State Department of Finance (Sefa), now offer scheduled service. According to the State Secretary of Finance, René Sousa Júnior, "scheduling brings more comfort to the taxpayer, who can plan their activities without wasting time waiting."

It is also possible to schedule a visit at the Special Executive Coordination of IPVA and ITCD, the Executive Coordination of Tax Administration of Paragominas, the Executive Coordination of Tax Administration of Santarém, and the Executive Coordination of Tax Administration of Marabá.

To schedule service, simply contact Sefa's service channels, such as WhatsApp, Call Center (0800.725.5533), via message or call, or chat on the website www.sefa.pa.gov.br

Currently, 70% of available services are offered through the Electronic Relationship Center with the Taxpayer, most of which are completed instantly. The Services Portal offers 150 automated services.

The Relationship Center offers services in both public and restricted environments, accessible via Gov.br account, Digital Certificate, or access credentials (username and password).

Service - Services are presented in a segmented manner, according to the type of demand from the user, and are accompanied by technical information, guidance for requests, answers to frequently asked questions (FAQ), and links to related services, providing an integrated and autonomous experience in a single environment.

Sefa also offers remote service, allowing the taxpayer to interact with the attendant in real time through digital channels 0800, WhatsApp, and chat. These channels provide information, technical clarifications, and scheduling of in-person service with the tax on-call, among other services.

Adoption - The digital transformation process already has direct reflections on the change in attitude of users. The number of in-person services has been reduced by 50.8% between 2019 and 2024, highlighting the progressive adoption of taxpayers to digital channels as the main means of interaction with the Department.

The expansion of the offer of digital services integrates the strategy to continuously improve the provision of public services, prioritizing agility, reliability, and security of information.

Sefa provides, as service channels, the call center at 0800-7255533 for messages and calls, and the virtual assistant Sofia on the Department's website (www.sefa.pa.gov.br)