Hospital Abelardo Santos maintains a satisfaction rate above 90% among users
Users highlight aspects such as the quality of medical assistance and the multidisciplinary team, as well as the infrastructure of the unit in Icoaraci, Belém
In the first four months of 2025, the Dr. Abelardo Santos Regional Hospital (HRAS), in Icoaraci, a district of Belém, maintained a satisfaction rate above 90% among its users. This means that the majority positively evaluate the services provided by the unit, highlighting aspects such as the quality of medical and multidisciplinary assistance, as well as the infrastructure of the location.
Alessandra Rodrigues, 21, stated that she decided to give birth to her first child at HRAS, "because of the trust in the place." The freelancer researched the operation of the obstetric complex, considered reports from other mothers, and took into account the satisfaction rate. "This is a unique moment, so choosing Hospital Abelardo Santos for the birth of the love of my life was the right choice," she added.
In addition to obstetric assistance - with an average of five thousand births per year - HRAS is also a reference in pediatric assistance, having performed over 60,000 consultations in this profile in 2024. It is through this emergency service that freelancer Stefany Oliveira, 25, usually seeks care for her son, Wilian Oliveira, currently two years old.
Stefany congratulated the entire team and highlighted the importance of the hospital for the population: "This is not the first time I have sought 'Abelardo Santos' with my son. Since he has low immunity, he often needs quick and specialized medical assistance. I can say that the hospital has been a gift for me, as a resident of the district, but also for all the people of Pará," she explained.
At least three times a week, Tânia de Souza Camelo, 42, needs to go to the hospital for hemodialysis sessions. "I discovered kidney disease at 28. It wasn't easy. But, thank God, I find all the necessary support in the Renal Replacement Therapy Service at HRAS, with doctors and a whole team of psychologists, nurses, technicians, nutritionists, and other professionals," she pointed out.
In the survey, other points were highlighted by users, such as humanized care and quick problem resolution. Following this, actions such as the "Laços de Amor" and "Religious Visit" projects, which offer knowledge, support, and moments of comfort. Finally, patients highlighted access to safe high-risk treatment and the quality of the structural aspects, both building and equipment.
Survey
To achieve this result, Hospital Abelardo Santos conducts surveys led by the User Service Department (SAU), a communication channel accessible to citizens. For this, the staff is prepared to welcome the public with qualified listening, provide additional information, and clarify doubts during the care process.
To use this service, simply go to the reception of Block C or contact via WhatsApp at (91) 99270-0381, to register suggestions, complaints, and compliments in a practical and agile manner. Five professionals are available for this service: one administrative assistant, four administrative aides, one young apprentice, and the person responsible for coordinating the sector.
"This type of service is just one of the many tools offered to our users to seek to improve care even more. The satisfaction survey is precisely to highlight all the teamwork, where it is possible to prove a positive scenario that makes a total difference in the delivery of our services, always focused on humanization," emphasizes the SAU coordinator, Hellen Monteiro.
For the general director of HRAS, Ednise Amaral, the search for the qualification of professionals to offer the best care and infrastructure to patients is relentless. "And the results are these: in addition to the reported ones, a survey that shows the effort and dedication of all employees. Moreover, the population deserves quality in hospital service and that it be effective," she guarantees.
Recognition
Last March, Hospital Abelardo Santos presented these indicators at the National Meeting of the General Ombudsman of SUS (ENOuvSUS2025), held in Brasília, Federal District. The event, promoted by the General Ombudsman of SUS of the Ministry of Health (OuvSUS/MS), aimed to establish principles and guidelines for the formulation of the National Ombudsman Policy of the Unified Health System.
The SAU supervisor, Cássio Calderaro, represented the unit on that occasion. "Our proposal was well received, highlighting the hospital's commitment to promoting more humanized care. The participation also allowed for the strengthening of strategic partnerships with other institutions, contributing to the improvement of Ombudsman actions," he concluded.
HRAS is the largest public health institution of the Government of Pará. The unit is managed by the Social Institute Mais Saúde (ISMS), in partnership with the State Department of Public Health (Sespa). It offers emergency and urgent care in gynecological and pediatric areas, with emergency services, surgery, clinical hospitalization, and Intensive Care Unit (ICU), as well as support in Intermediate Care Units (UCIn).
